{"id":9772,"date":"2023-06-13T16:11:47","date_gmt":"2023-06-13T09:11:47","guid":{"rendered":"https:\/\/bap-software.net\/?post_type=products&#038;p=9772"},"modified":"2025-08-15T13:34:46","modified_gmt":"2025-08-15T06:34:46","slug":"salesforce-telecom","status":"publish","type":"products","link":"https:\/\/bap-software.net\/en\/case-study\/salesforce-telecom\/","title":{"rendered":"Renovating the telecommunications system"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" width=\"1038\" height=\"576\" class=\"size-full wp-image-11755 aligncenter\" src=\"https:\/\/cdn.bap-software.net\/2023\/06\/Renovating-the-telecommunications-system.jpg\" alt=\"Renovating the telecommunications system\" \/><\/p>\n<h2><strong>Challenge:<\/strong><\/h2>\n<ul>\n<li>Manual work due to system limitations<\/li>\n<li>Customer contact is basically by telephone<\/li>\n<li>Multiple contact points due to information fragmentation<\/li>\n<li>Progress of construction work is not visible.<\/li>\n<li>Actual results are calculated manually and cannot be calculated immediately.<\/li>\n<li>The overall picture of the business cannot be grasped.<\/li>\n<\/ul>\n<h2><strong>Solutions:<\/strong><\/h2>\n<p>Implement Salesforce&#8217;s Marketing Cloud, SFA, and CRM<\/p>\n<h2><strong>Result:<\/strong><\/h2>\n<ul>\n<li>Elimination of manual work in the standard flow<\/li>\n<li>Strengthened customer contact points through apps and SNS<\/li>\n<li>CRM functionality was expanded to consolidate contact points.<\/li>\n<li>Visualization of construction progress \/ LINE notification available<\/li>\n<li>Real-time automatic calculation of actual results<\/li>\n<li>Centralized management of business processes<\/li>\n<\/ul>\n<p><\/p>","protected":false},"featured_media":11755,"template":"","product":[10077],"cs_tag":[10183],"class_list":["post-9772","products","type-products","status-publish","has-post-thumbnail","hentry","product-salesforce","cs_tag-salesforce"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.1 (Yoast SEO v27.4) - 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