{"id":162833,"date":"2026-06-30T10:26:39","date_gmt":"2026-06-30T03:26:39","guid":{"rendered":"https:\/\/bap-software.net\/?post_type=knowledge&#038;p=162833"},"modified":"2026-10-22T15:17:17","modified_gmt":"2026-10-22T08:17:17","slug":"system-operation-vs-maintenance","status":"publish","type":"knowledge","link":"https:\/\/bap-software.net\/kr\/knowledge\/system-operation-vs-maintenance\/","title":{"rendered":"\uc2dc\uc2a4\ud15c \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\uc758 \ucc28\uc774: \uc5ed\ud560\u00b7\uc5c5\ubb34 \ub0b4\uc6a9\u00b7\uc911\uc694\uc131 \uc644\uc804 \uc815\ub9ac"},"content":{"rendered":"<p>&#8221;\uc2dc\uc2a4\ud15c \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218, \uacb0\uad6d \uac19\uc740 \ub9d0 \uc544\ub2cc\uac00\uc694?&#8221; IT \ubd80\uc11c\uc5d0\uc11c\ub3c4 \ub450 \uac1c\ub150\uc744 \ud63c\uc6a9\ud558\ub294 \uacbd\uc6b0\uac00 \uc801\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc <strong>\uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub294 \ubaa9\uc801\ub3c4, \uc5c5\ubb34 \ubc94\uc704\ub3c4, \ud544\uc694\ud55c \uc5ed\ub7c9\ub3c4 \uc804\ud600 \ub2e4\ub985\ub2c8\ub2e4.<\/strong><\/p>\n<p>\uc774 \ucc28\uc774\ub97c \ubaa8\ud638\ud558\uac8c \ub454 \ucc44 \uc870\uc9c1\uc744 \uafb8\ub9ac\uac70\ub098 \uc678\uc8fc\ub97c \ub9e1\uae30\uba74 &#8220;\uc7a5\uc560 \ub300\uc751 \ub5a0\ub118\uae30\uae30&#8221;\ub098 &#8220;\uc608\uc0c1\uce58 \ubabb\ud55c \ucd94\uac00 \ube44\uc6a9&#8221; \uac19\uc740 \ubb38\uc81c\ub85c \uc774\uc5b4\uc9c0\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c\ub294 \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\uc758 \uc815\uc758\ubd80\ud130 \uc5ed\ud560 \ubd84\ub2f4, \uc678\uc8fc \uc2dc \ucc45\uc784 \ubc94\uc704\ub97c \uc815\ud558\ub294 \ubc29\ubc95\uae4c\uc9c0 \uc2e4\ubb34 \uad00\uc810\uc5d0\uc11c \uc815\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<div style=\"background: #f1f6fd;border: 1px solid #c5d8f3;border-radius: 8px;padding: 18px 24px;margin: 24px 0\">\n<p style=\"margin: 0 0 8px;font-weight: bold;color: #0d47a1\">\uc774 \uae00\uc5d0\uc11c \uc54c \uc218 \uc788\ub294 \ub0b4\uc6a9<\/p>\n<ul style=\"margin: 0;padding-left: 20px\">\n<li style=\"margin: 4px 0\">\uc2dc\uc2a4\ud15c \uc6b4\uc601\uacfc \uc2dc\uc2a4\ud15c \uc720\uc9c0\ubcf4\uc218\uc758 \uc815\uc758\uc640 \uad6c\uccb4\uc801\uc778 \uc5c5\ubb34<\/li>\n<li style=\"margin: 4px 0\">\uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub97c 6\uac00\uc9c0 \uad00\uc810\uc5d0\uc11c \ube44\uad50\ud55c \ud45c<\/li>\n<li style=\"margin: 4px 0\">L1~L3\u00b7PMO \uc5ed\ud560 \ubd84\ub2f4\uacfc \ub0b4\uc7ac\ud654\/\uc678\uc8fc\ud654 \uae30\uc900<\/li>\n<li style=\"margin: 4px 0\">\uc678\uc8fc \uc2dc \ubb38\uc81c\ub97c \ub9c9\ub294 &#8220;3\uac00\uc9c0 \uacbd\uacc4\uc120&#8221;\uacfc \uacc4\uc57d \uccb4\ud06c\ub9ac\uc2a4\ud2b8<\/li>\n<\/ul>\n<\/div>\n<hr class=\"wp-block-separator\" \/>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">1. \ud55c\ub9c8\ub514\ub85c: \uc6b4\uc601\uc740 &#8220;\uba48\ucd94\uc9c0 \uc54a\uac8c&#8221;, \uc720\uc9c0\ubcf4\uc218\ub294 &#8220;\ub0a1\uc9c0 \uc54a\uac8c&#8221;<\/h2>\n<p>\uba3c\uc800 \uac00\uc7a5 \uac04\ub2e8\ud55c \uc815\uc758\ubd80\ud130 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<div style=\"display: flex;flex-wrap: wrap;gap: 16px;margin: 20px 0\">\n<div style=\"flex: 1 1 260px;background: #e3f2fd;border-top: 4px solid #1565c0;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #1565c0;margin: 0 0 10px;font-size: 1.1em\">\uc2dc\uc2a4\ud15c \uc6b4\uc601 (Operation)<\/h3>\n<p style=\"margin: 0 0 8px\"><strong>\uc815\uc758: <\/strong>\uc2dc\uc2a4\ud15c\uc774 \uc548\uc815\uc801\uc73c\ub85c \uac00\ub3d9\ub418\ub3c4\ub85d \ub9e4\uc77c \ubaa8\ub2c8\ud130\ub9c1\u00b7\uad00\ub9ac\ud558\uace0, \uc774\uc0c1\uc774 \uc0dd\uae30\uba74 \ub300\uc751\ud558\ub294 \ud65c\ub3d9\uc785\ub2c8\ub2e4.<\/p>\n<p style=\"margin: 0 0 8px\"><strong>\ube44\uc720\ud558\uc790\uba74: <\/strong>\uacf5\uc7a5\uc758 &#8220;\uc0dd\uc0b0 \ub77c\uc778 \uad00\ub9ac\uc790&#8221;. \ub77c\uc778\uc774 \uba48\ucd94\uc9c0 \uc54a\ub3c4\ub85d \ub298 \uc9c0\ucf1c\ubcf4\ub2e4\uac00 \uc774\uc0c1\uc774 \uc0dd\uae30\uba74 \uc989\uc2dc \uc870\uce58\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"flex: 1 1 260px;background: #e8f5e9;border-top: 4px solid #2e7d32;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #2e7d32;margin: 0 0 10px;font-size: 1.1em\">\uc2dc\uc2a4\ud15c \uc720\uc9c0\ubcf4\uc218 (Maintenance)<\/h3>\n<p style=\"margin: 0 0 8px\"><strong>\uc815\uc758: <\/strong>\uc2dc\uc2a4\ud15c\uc758 \ud488\uc9c8\uacfc \uae30\ub2a5\uc744 \uc720\uc9c0\u00b7\ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc218\uc815\u00b7\ubcc0\uacbd\u00b7\uac1c\uc120\ud558\ub294 \uae30\uc220\uc801 \ud65c\ub3d9\uc785\ub2c8\ub2e4.<\/p>\n<p style=\"margin: 0 0 8px\"><strong>\ube44\uc720\ud558\uc790\uba74: <\/strong>\uacf5\uc7a5\uc758 &#8220;\uc124\ube44 \uc815\ube44 \ub2f4\ub2f9\uc790&#8221;. \uace0\uc7a5 \ub098\uae30 \uc804\uc5d0 \uc810\uac80\ud558\uace0, \ub9c8\ubaa8\ub41c \ubd80\ud488\uc744 \uad50\uccb4\ud574 \uc131\ub2a5\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<p>\uc5b4\ub290 \ud55c\ucabd\ub9cc\uc73c\ub85c\ub294 \uc2dc\uc2a4\ud15c\uc774 \uc548\uc815\ub420 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub294 <strong>&#8220;\uc218\ub808\uc758 \ub450 \ubc14\ud034&#8221;<\/strong>\ucc98\ub7fc \ud56d\uc0c1 \ud568\uaed8 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">2. \uc2dc\uc2a4\ud15c \uc6b4\uc601\uc774\ub780: \uc8fc\uc694 \uc5c5\ubb34<\/h2>\n<p>\uc6b4\uc601 \uc5c5\ubb34\ub294 \ud06c\uac8c 4\uac00\uc9c0\ub85c \ub098\ub20c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div style=\"margin: 20px 0\">\n<table style=\"width: 100%;border-collapse: collapse;min-width: 560px;font-size: 0.95em\">\n<caption style=\"caption-side: top;text-align: left;font-weight: bold;padding: 0 0 8px\">\uc2dc\uc2a4\ud15c \uc6b4\uc601\uc758 \uc8fc\uc694 \uc5c5\ubb34<\/caption>\n<thead>\n<tr>\n<th style=\"background: #1565c0;color: #fff;padding: 10px 12px;border: 1px solid #1565c0;text-align: left\">\uc5c5\ubb34 \uad6c\ubd84<\/th>\n<th style=\"background: #1565c0;color: #fff;padding: 10px 12px;border: 1px solid #1565c0;text-align: left\">\uad6c\uccb4\uc801\uc778 \uc791\uc5c5<\/th>\n<th style=\"background: #1565c0;color: #fff;padding: 10px 12px;border: 1px solid #1565c0;text-align: left\">\ube48\ub3c4<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\ubaa8\ub2c8\ud130\ub9c1<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc11c\ubc84 \uc0c1\ud0dc \uac10\uc2dc, CPU\/\uba54\ubaa8\ub9ac \uc0ac\uc6a9\ub960 \uac10\uc2dc, \uc5d0\ub7ec \ub85c\uadf8 \uac10\uc2dc, \uc54c\ub9bc \ub300\uc751<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">24\uc2dc\uac04 365\uc77c<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc7a5\uc560 \ub300\uc751<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc7a5\uc560 \uac10\uc9c0, 1\ucc28 \uc6d0\uc778 \ubd84\uc11d, \uc5d0\uc2a4\uceec\ub808\uc774\uc158, \uc11c\ube44\uc2a4 \ubcf5\uad6c, \uc0ac\ud6c4 \ubcf4\uace0<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc218\uc2dc<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc815\uae30 \uc791\uc5c5<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubc31\uc5c5, \ub85c\uadf8 \ub85c\ud14c\uc774\uc158, \ubc30\uce58 \uc791\uc5c5 \uad00\ub9ac, \uc0ac\uc6a9\uc790 \uacc4\uc815 \uad00\ub9ac<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc77c\uac04~\uc6d4\uac04<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\ubcf4\uc548 \uc6b4\uc601<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ube44\uc778\uac00 \uc811\uadfc \ud0d0\uc9c0, \ucde8\uc57d\uc810 \uc810\uac80, \ubcf4\uc548 \ud328\uce58 \uc801\uc6a9, \uc811\uadfc \ub85c\uadf8 \ubd84\uc11d<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc0c1\uc2dc<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"background: #e3f2fd;border-left: 5px solid #1565c0;border-radius: 0 8px 8px 0;padding: 16px 22px;margin: 22px 0\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #1565c0\">\uc6b4\uc601\uc758 \ud575\uc2ec\uc740 &#8220;\uc9d5\ud6c4 \uac10\uc9c0&#8221;\uc640 &#8220;\uc2e0\uc18d \ub300\uc751&#8221;<\/p>\n<div style=\"margin: 0\">\ubb38\uc81c\uac00 \ucee4\uc9c0\uae30 \uc804\uc5d0 \uc9d5\ud6c4\ub97c \ud3ec\ucc29\ud558\uace0, \uc7a5\uc560\uac00 \ubc1c\uc0dd\ud558\uba74 \uac00\uc7a5 \ube60\ub974\uac8c \ubcf5\uad6c\ud569\ub2c8\ub2e4. \uc774 \uafb8\uc900\ud55c \ubc18\ubcf5\uc774 \uc2dc\uc2a4\ud15c\uc758 \uc548\uc815\uc131\uc744 \uc9c0\ud0f1\ud569\ub2c8\ub2e4.<\/div>\n<\/div>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">3. \uc2dc\uc2a4\ud15c \uc720\uc9c0\ubcf4\uc218\ub780: \uc8fc\uc694 \uc5c5\ubb34<\/h2>\n<p>\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc720\uc9c0\ubcf4\uc218 \uad6d\uc81c \ud45c\uc900\uc778 ISO\/IEC 14764\uc5d0\uc11c\ub294 \uc720\uc9c0\ubcf4\uc218\ub97c 4\uac00\uc9c0 \uc720\ud615\uc73c\ub85c \ubd84\ub958\ud569\ub2c8\ub2e4. \uc2e4\ubb34\uc5d0 \uc801\uc6a9\ud558\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<div style=\"margin: 20px 0\">\n<table style=\"width: 100%;border-collapse: collapse;min-width: 560px;font-size: 0.95em\">\n<caption style=\"caption-side: top;text-align: left;font-weight: bold;padding: 0 0 8px\">\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc720\uc9c0\ubcf4\uc218\uc758 4\uac00\uc9c0 \uc720\ud615<\/caption>\n<thead>\n<tr>\n<th style=\"background: #2e7d32;color: #fff;padding: 10px 12px;border: 1px solid #2e7d32;text-align: left\">\uc720\ud615<\/th>\n<th style=\"background: #2e7d32;color: #fff;padding: 10px 12px;border: 1px solid #2e7d32;text-align: left\">\ubaa9\uc801<\/th>\n<th style=\"background: #2e7d32;color: #fff;padding: 10px 12px;border: 1px solid #2e7d32;text-align: left\">\uc608\uc2dc<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc218\uc815 \uc720\uc9c0\ubcf4\uc218 (Corrective)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubc1c\uacac\ub41c \uacb0\ud568 \uc218\uc815<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc6b4\uc601 \ud658\uacbd\uc5d0\uc11c \ubc1c\uc0dd\ud55c \ubc84\uadf8\uc758 \uc870\uc0ac\u00b7\uc218\uc815\u00b7\ubc30\ud3ec<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc608\ubc29 \uc720\uc9c0\ubcf4\uc218 (Preventive)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc7a0\uc7ac\uc801 \ubb38\uc81c\uc758 \uc0ac\uc804 \ud574\uc18c<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uae30\uc220 \ubd80\ucc44 \ud574\uc18c, OS\u00b7\ubbf8\ub4e4\uc6e8\uc5b4 \ubc84\uc804 \uc5c5\uadf8\ub808\uc774\ub4dc<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc801\uc751 \uc720\uc9c0\ubcf4\uc218 (Adaptive)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc678\ubd80 \ud658\uacbd \ubcc0\ud654\uc5d0 \ub300\uc751<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubc95\u00b7\uaddc\uc815 \uac1c\uc815 \ub300\uc751, \uc678\ubd80 API \uc0ac\uc591 \ubcc0\uacbd, \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4 \ubcc0\uacbd \ub300\uc751<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc644\uc804\ud654 \uc720\uc9c0\ubcf4\uc218 (Perfective)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc131\ub2a5\u00b7\uc0ac\uc6a9\uc131\u00b7\uc720\uc9c0\ubcf4\uc218\uc131 \uac1c\uc120<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc0ac\uc6a9\uc790 \uc694\uccad\uc5d0 \ub530\ub978 \uc18c\uaddc\ubaa8 \uae30\ub2a5 \uac1c\uc120, \uc131\ub2a5 \ud29c\ub2dd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"background: #e8f5e9;border-left: 5px solid #2e7d32;border-radius: 0 8px 8px 0;padding: 16px 22px;margin: 22px 0\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #2e7d32\">\uc720\uc9c0\ubcf4\uc218\uc758 \ud575\uc2ec\uc740 &#8220;\uc2dc\uc2a4\ud15c\uc758 \uac00\uce58\ub97c \uc624\ub798 \uc9c0\ud0a4\ub294 \uac83&#8221;<\/p>\n<div style=\"margin: 0\">\uc190\ub300\uc9c0 \uc54a\uc740 \uc2dc\uc2a4\ud15c\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \ubc18\ub4dc\uc2dc \ub178\ud6c4\ud654\ub429\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ud1b5\ud574 \uc7a5\uae30\uc801\uc778 \ud488\uc9c8\uacfc \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc774 \uc720\uc9c0\ubcf4\uc218\uc758 \uc5ed\ud560\uc785\ub2c8\ub2e4.<\/div>\n<\/div>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">4. \uc6b4\uc601 vs \uc720\uc9c0\ubcf4\uc218: 6\uac00\uc9c0 \uad00\uc810 \ube44\uad50<\/h2>\n<div style=\"margin: 20px 0\">\n<table style=\"width: 100%;border-collapse: collapse;min-width: 560px;font-size: 0.95em\">\n<caption style=\"caption-side: top;text-align: left;font-weight: bold;padding: 0 0 8px\">\uc6b4\uc601 vs \uc720\uc9c0\ubcf4\uc218 \ube44\uad50\ud45c<\/caption>\n<thead>\n<tr>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\ube44\uad50 \ud56d\ubaa9<\/th>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uc2dc\uc2a4\ud15c \uc6b4\uc601<\/th>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uc2dc\uc2a4\ud15c \uc720\uc9c0\ubcf4\uc218<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc8fc\uc694 \ubaa9\uc801<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc815\uc0c1 \uac00\ub3d9\uc758 \uc720\uc9c0\u00b7\uc9c0\uc18d<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ud488\uc9c8\u00b7\uae30\ub2a5\uc758 \uc720\uc9c0\u00b7\uac1c\uc120<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc791\uc5c5 \uc2dc\uc810<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc0c1\uc2dc\u00b7\uc2e4\uc2dc\uac04<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uacc4\ud68d\uc801(\ub9b4\ub9ac\uc2a4 \uc77c\uc815\uc5d0 \ub530\ub77c)\u00b7\uc218\uc2dc<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc5c5\ubb34 \uc131\uaca9<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ub300\uc751\ud615: \uc774\uc0c1\uc774 \uc0dd\uae30\uba74 \uc989\uc2dc \ub300\uc751<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uacc4\ud68d\ud615: \ub85c\ub4dc\ub9f5\uc5d0 \ub530\ub77c \uac1c\uc120<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc8fc\uc694 \uc0b0\ucd9c\ubb3c<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubaa8\ub2c8\ud130\ub9c1 \ub9ac\ud3ec\ud2b8, \uc7a5\uc560 \ubcf4\uace0\uc11c, \uc791\uc5c5 \uae30\ub85d<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc218\uc815 \ud504\ub85c\uadf8\ub7a8, \uc124\uacc4\uc11c, \ud14c\uc2a4\ud2b8 \uacb0\uacfc<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\ud544\uc694 \uc5ed\ub7c9<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc778\ud504\ub77c, \ub124\ud2b8\uc6cc\ud06c, \ubaa8\ub2c8\ud130\ub9c1 \ub3c4\uad6c, \uc6b4\uc601 \ub9e4\ub274\uc5bc<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ud504\ub85c\uadf8\ub798\ubc0d, \uc124\uacc4, \ud14c\uc2a4\ud2b8, \uc18c\uc2a4 \ucf54\ub4dc \uc774\ud574<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc8fc\uc694 \ud3c9\uac00 \uc9c0\ud45c(KPI)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uac00\ub3d9\ub960, MTTR(\ud3c9\uade0 \ubcf5\uad6c \uc2dc\uac04), 1\ucc28 \ud574\uacb0\ub960<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uacb0\ud568 \uc7ac\ubc1c\ub960, \ubcc0\uacbd \ub9ac\ub4dc\ud0c0\uc784, \ucf54\ub4dc \ud488\uc9c8<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3 style=\"margin: 28px 0 12px;color: #0d47a1\">\uac19\uc740 \uc7a5\uc560\ub77c\ub3c4 &#8220;\ub2e8\uacc4&#8221;\uc5d0 \ub530\ub77c \ub2f4\ub2f9\uc774 \ubc14\ub01d\ub2c8\ub2e4<\/h3>\n<p>\uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\uc758 \uacbd\uacc4\uac00 \uac00\uc7a5 \ud5f7\uac08\ub9ac\ub294 \ubd80\ubd84\uc774 \uc7a5\uc560 \ub300\uc751\uc785\ub2c8\ub2e4. \ud558\ub098\uc758 \uc7a5\uc560\ub3c4 \ub2e4\uc74c\uacfc \uac19\uc774 \ub2f4\ub2f9\uc774 \ub118\uc5b4\uac11\ub2c8\ub2e4.<\/p>\n<div style=\"display: flex;flex-wrap: wrap;gap: 12px;margin: 20px 0\">\n<div style=\"flex: 1 1 180px;background: #e3f2fd;border: 1px solid #1565c0;border-radius: 8px;padding: 14px 16px\">\n<p style=\"margin: 0 0 4px;font-size: 0.85em;font-weight: bold;color: #1565c0\">STEP 1\uff5c\uc6b4\uc601<\/p>\n<p style=\"margin: 0 0 6px;font-weight: bold\">\uac10\uc9c0\u00b71\ucc28 \ubd84\uc11d<\/p>\n<p style=\"margin: 0;font-size: 0.92em\">\uc54c\ub9bc\uc744 \ubc1b\uace0 \uc601\ud5a5 \ubc94\uc704 \ud655\uc778<\/p>\n<\/div>\n<div style=\"flex: 1 1 180px;background: #e3f2fd;border: 1px solid #1565c0;border-radius: 8px;padding: 14px 16px\">\n<p style=\"margin: 0 0 4px;font-size: 0.85em;font-weight: bold;color: #1565c0\">STEP 2\uff5c\uc6b4\uc601<\/p>\n<p style=\"margin: 0 0 6px;font-weight: bold\">\uc784\uc2dc \ubcf5\uad6c<\/p>\n<p style=\"margin: 0;font-size: 0.92em\">\uc7ac\uc2dc\uc791\u00b7\ub864\ubc31\uc73c\ub85c \uc11c\ube44\uc2a4 \ubcf5\uad6c<\/p>\n<\/div>\n<div style=\"flex: 1 1 180px;background: #e8f5e9;border: 1px solid #2e7d32;border-radius: 8px;padding: 14px 16px\">\n<p style=\"margin: 0 0 4px;font-size: 0.85em;font-weight: bold;color: #2e7d32\">STEP 3\uff5c\uc720\uc9c0\ubcf4\uc218<\/p>\n<p style=\"margin: 0 0 6px;font-weight: bold\">\uc6d0\uc778 \ubd84\uc11d\u00b7\uadfc\ubcf8 \uc218\uc815<\/p>\n<p style=\"margin: 0;font-size: 0.92em\">\uc18c\uc2a4 \ucf54\ub4dc\ub97c \ubd84\uc11d\ud574 \uadfc\ubcf8 \uc6d0\uc778 \uc218\uc815<\/p>\n<\/div>\n<div style=\"flex: 1 1 180px;background: #e8f5e9;border: 1px solid #2e7d32;border-radius: 8px;padding: 14px 16px\">\n<p style=\"margin: 0 0 4px;font-size: 0.85em;font-weight: bold;color: #2e7d32\">STEP 4\uff5c\uc720\uc9c0\ubcf4\uc218<\/p>\n<p style=\"margin: 0 0 6px;font-weight: bold\">\uc7ac\ubc1c \ubc29\uc9c0<\/p>\n<p style=\"margin: 0;font-size: 0.92em\">\ud14c\uc2a4\ud2b8\u00b7\ubc30\ud3ec \ud6c4 \uc6b4\uc601 \ub9e4\ub274\uc5bc\uc5d0 \ubc18\uc601<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #fff3e0;border-left: 5px solid #e65100;border-radius: 0 8px 8px 0;padding: 16px 22px;margin: 22px 0\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #e65100\">\uc2e4\ubb34 \uc8fc\uc758\uc0ac\ud56d<\/p>\n<div style=\"margin: 0\">\uc774 \uacbd\uacc4\ub97c \ubaa8\ud638\ud558\uac8c \ub454 \ucc44 \uc678\uc8fc\ub97c \ub9e1\uae30\uba74 &#8220;\uc5b4\ub514\uae4c\uc9c0\uac00 \ub204\uad6c\uc758 \ucc45\uc784\uc778\uc9c0&#8221;\uac00 \ubd88\ubd84\uba85\ud574\uc9d1\ub2c8\ub2e4. \uacc4\uc57d \uc804\uc5d0 \uc7a5\uc560 \ub300\uc751 \ud750\ub984\uacfc \ub2f4\ub2f9 \ubc94\uc704\ub97c \ubc18\ub4dc\uc2dc \ubb38\uc11c\ud654\ud558\uc138\uc694.<\/div>\n<\/div>\n<h2><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"1024\" class=\"alignnone size-full wp-image-165217\" src=\"https:\/\/cdn.bap-software.net\/2026\/06\/22151548\/Anh-ChatGPT-17_14_42-22-thg-10-2026.png\" alt=\"\" \/><\/h2>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">5. \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218, \ubb34\uc5c7\uc774 \ub354 \uc911\uc694\ud560\uae4c?<\/h2>\n<p>\uacb0\ub860\ubd80\ud130 \ub9d0\ud558\uba74 <strong>\uc5b4\ub290 \ud55c\ucabd\uc774 \ub354 \uc911\uc694\ud55c \uac83\uc774 \uc544\ub2c8\ub77c, \ub458 \ub2e4 \uaf2d \ud544\uc694\ud569\ub2c8\ub2e4.<\/strong> \ub2e4\ub9cc \ube44\uc988\ub2c8\uc2a4 \uc0c1\ud669\uc5d0 \ub530\ub77c \uc6b0\uc120\uc21c\uc704\uc758 \ube44\uc911\uc740 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n<div style=\"display: flex;flex-wrap: wrap;gap: 16px;margin: 20px 0\">\n<div style=\"flex: 1 1 260px;background: #e3f2fd;border-top: 4px solid #1565c0;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #1565c0;margin: 0 0 10px;font-size: 1.1em\">\uc6b4\uc601\uc744 \uc6b0\uc120\ud574\uc57c \ud558\ub294 \uacbd\uc6b0<\/h3>\n<ul style=\"margin: 0;padding-left: 20px\">\n<li style=\"margin: 6px 0\">\uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc774 \ub9e4\ucd9c\u00b7\uc2e0\ub8b0\ub3c4\uc5d0 \uc9c1\uacb0\ub41c\ub2e4(\uc774\ucee4\uba38\uc2a4, \uae08\uc735, \uc758\ub8cc \ub4f1)<\/li>\n<li style=\"margin: 6px 0\">24\uc2dc\uac04 365\uc77c \uac00\ub3d9\uc774 \ud544\uc694\ud558\ub2e4<\/li>\n<li style=\"margin: 6px 0\">\uc0ac\uc6a9\uc790\uac00 \ub9ce\uc544 \ub2e4\uc6b4\ud0c0\uc784 \uc190\uc2e4\uc774 \ud06c\ub2e4<\/li>\n<li style=\"margin: 6px 0\">\ucd9c\uc2dc \uc9c1\ud6c4\ub85c \uc548\uc815\ud654\uac00 \ucd5c\uc6b0\uc120\uc774\ub2e4<\/li>\n<\/ul>\n<\/div>\n<div style=\"flex: 1 1 260px;background: #e8f5e9;border-top: 4px solid #2e7d32;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #2e7d32;margin: 0 0 10px;font-size: 1.1em\">\uc720\uc9c0\ubcf4\uc218\ub97c \uc6b0\uc120\ud574\uc57c \ud558\ub294 \uacbd\uc6b0<\/h3>\n<ul style=\"margin: 0;padding-left: 20px\">\n<li style=\"margin: 6px 0\">\ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uc5d0 \uae30\uc220 \ubd80\ucc44\uac00 \uc313\uc5ec \uc788\ub2e4<\/li>\n<li style=\"margin: 6px 0\">\ubc84\uadf8\u00b7\uacb0\ud568 \ubcf4\uace0\uac00 \uc99d\uac00\ud558\ub294 \ucd94\uc138\ub2e4<\/li>\n<li style=\"margin: 6px 0\">\ubc95 \uac1c\uc815\uc774\ub098 \uc678\ubd80 API \ubcc0\uacbd \ub300\uc751\uc774 \uc784\ubc15\ud588\ub2e4<\/li>\n<li style=\"margin: 6px 0\">\uc131\ub2a5 \uc800\ud558\uac00 \ub208\uc5d0 \ub748\ub2e4<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>\uac00\uc7a5 \uc774\uc0c1\uc801\uc778 \ubc29\ubc95\uc740 \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub97c \ud55c \ud30c\ud2b8\ub108\uc5d0\uac8c \ud568\uaed8 \ub9e1\uae30\ub294 <strong>&#8220;\uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \ud1b5\ud569\ud615&#8221;<\/strong> \uccb4\uacc4\uc785\ub2c8\ub2e4. \uc815\ubcf4 \uacf5\uc720, \ucc45\uc784 \ubc94\uc704, \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc774 \ub04a\uae40 \uc5c6\uc774 \uc774\uc5b4\uc838 \uc18d\ub3c4\uc640 \ud488\uc9c8\uc744 \ubaa8\ub450 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">6. \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \uc5ed\ud560 \ubd84\ub2f4: \ub204\uac00 \ubb34\uc5c7\uc744 \ub9e1\ub294\uac00<\/h2>\n<p>\uc77c\ubc18\uc801\uc778 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \uccb4\uacc4\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \uc5ed\ud560\uc744 \ub098\ub215\ub2c8\ub2e4.<\/p>\n<div style=\"margin: 20px 0\">\n<table style=\"width: 100%;border-collapse: collapse;min-width: 560px;font-size: 0.95em\">\n<caption style=\"caption-side: top;text-align: left;font-weight: bold;padding: 0 0 8px\">\uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \uc5ed\ud560 \ubd84\ub2f4 \ubaa8\ub378<\/caption>\n<thead>\n<tr>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uc5ed\ud560<\/th>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uc8fc\uc694 \uc5c5\ubb34<\/th>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\ub0b4\uc7ac\ud654\/\uc678\uc8fc\ud654<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c (L1)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">1\ucc28 \ubb38\uc758 \ub300\uc751, \ud2f0\ucf13 \ub4f1\ub85d, FAQ \uc751\ub2f5<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc678\uc8fc\uc5d0 \uc801\ud569<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc6b4\uc601 \uc5d4\uc9c0\ub2c8\uc5b4 (L2)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubaa8\ub2c8\ud130\ub9c1, \uc7a5\uc560 \ub300\uc751, \uc815\uae30 \uc791\uc5c5, \ubcf4\uace0\uc11c \uc791\uc131<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc678\uc8fc\uc5d0 \uc801\ud569<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\uc720\uc9c0\ubcf4\uc218 \uc5d4\uc9c0\ub2c8\uc5b4 (L3)<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ubc84\uadf8 \uc218\uc815, \uae30\ub2a5 \uac1c\uc120, \ucf54\ub4dc \ub9ac\ubdf0, \ud14c\uc2a4\ud2b8<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc678\uc8fc\uc5d0 \uc801\ud569(\uc624\ud504\uc1fc\uc5b4 \ud65c\uc6a9\ub3c4 \ud6a8\uacfc\uc801)<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>PMO\u00b7\uc11c\ube44\uc2a4 \uc624\ub108<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">SLA \uad00\ub9ac, \ud488\uc9c8 \uad00\ub9ac, \uc608\uc0b0 \uad00\ub9ac, \ubc29\ud5a5 \uacb0\uc815<\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\ub0b4\uc7ac\ud654 \uad8c\uc7a5<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>L1~L3 \uc2e4\ubb34\ub294 \uc678\ubd80 \ud30c\ud2b8\ub108\uc5d0\uac8c \ub9e1\uae30\uace0, \uc758\uc0ac\uacb0\uc815\uacfc \ud488\uc9c8 \uad00\ub9ac\ub97c \ub2f4\ub2f9\ud558\ub294 PMO \uae30\ub2a5\uc740 \uc0ac\ub0b4\uc5d0 \ub450\ub294 <strong>\ud558\uc774\ube0c\ub9ac\ub4dc \uccb4\uacc4<\/strong>\uac00 \ube44\uc6a9\uacfc \ud488\uc9c8\uc758 \uade0\ud615\uc744 \ub9de\ucd94\uae30\uc5d0 \uac00\uc7a5 \ud604\uc2e4\uc801\uc785\ub2c8\ub2e4.<\/p>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">7. \uc678\uc8fc \uc2dc \ubb38\uc81c\ub97c \ub9c9\ub294 &#8220;3\uac00\uc9c0 \uacbd\uacc4\uc120&#8221;<\/h2>\n<p>\uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218\ub97c \uc678\uc8fc\ub85c \ub9e1\uae38 \ub54c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 <strong>\uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\uc758 \ucc45\uc784 \ubc94\uc704\ub97c \uacc4\uc57d\uc11c\uc5d0 \uba85\ud655\ud788 \uc815\uc758\ud558\ub294 \uac83<\/strong>\uc785\ub2c8\ub2e4. \uc774 \ubd80\ubd84\uc774 \ubaa8\ud638\ud558\uba74 \ub2e4\uc74c\uacfc \uac19\uc740 \ubb38\uc81c\uac00 \uc0dd\uae30\uae30 \uc27d\uc2b5\ub2c8\ub2e4.<\/p>\n<div style=\"display: flex;flex-wrap: wrap;gap: 16px;margin: 20px 0\">\n<div style=\"flex: 1 1 260px;background: #ffebee;border-top: 4px solid #c62828;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #c62828;margin: 0 0 10px;font-size: 1.1em\">\ud754\ud55c \ubb38\uc81c \u2460: \uc7a5\uc560 \ub300\uc751 &#8220;\ub5a0\ub118\uae30\uae30&#8221;<\/h3>\n<p style=\"margin: 0 0 8px\">\uc6b4\uc601\ud300\uc740 &#8220;\uc218\uc815\uc740 \uc720\uc9c0\ubcf4\uc218 \ubc94\uc704&#8221;, \uc720\uc9c0\ubcf4\uc218\ud300\uc740 &#8220;\uc7a5\uc560 \ub300\uc751\uc740 \uc6b4\uc601 \ubc94\uc704&#8221;\ub77c\uace0 \uc8fc\uc7a5\ud558\uba70 \ubb38\uc81c\uac00 \ubc29\uce58\ub429\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"flex: 1 1 260px;background: #ffebee;border-top: 4px solid #c62828;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #c62828;margin: 0 0 10px;font-size: 1.1em\">\ud754\ud55c \ubb38\uc81c \u2461: \ucd94\uac00 \ube44\uc6a9\uc758 \uc99d\uac00<\/h3>\n<p style=\"margin: 0 0 8px\">&#8220;\uacc4\uc57d \ubc94\uc704 \ubc16&#8221;\uc774\ub77c\ub294 \uc774\uc720\ub85c \ucd94\uac00 \uacac\uc801\uc774 \ubc18\ubcf5\ub429\ub2c8\ub2e4. \ub300\ubd80\ubd84 \ubc94\uc704 \uc815\uc758\uac00 \ubaa8\ud638\ud55c \uac83\uc774 \uc6d0\uc778\uc785\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<h3 style=\"margin: 28px 0 12px;color: #0d47a1\">\ud574\uacb0\ucc45: 3\uac00\uc9c0 \uacbd\uacc4\uc120\uc744 \uacc4\uc57d\uc11c\uc5d0 \uba85\uc2dc\ud558\uae30<\/h3>\n<div style=\"margin: 20px 0\">\n<table style=\"width: 100%;border-collapse: collapse;min-width: 560px;font-size: 0.95em\">\n<thead>\n<tr>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uacbd\uacc4\uc120<\/th>\n<th style=\"background: #0d47a1;color: #fff;padding: 10px 12px;border: 1px solid #0d47a1;text-align: left\">\uc815\ud574\uc57c \ud560 \ub0b4\uc6a9<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\u2460 \ubc94\uc704\uc758 \uacbd\uacc4<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc5b4\ub514\uae4c\uc9c0\uac00 \uc7a5\uc560 \ub300\uc751(\uc6b4\uc601)\uc774\uace0 \uc5b4\ub514\ubd80\ud130\uac00 \uacb0\ud568 \uc218\uc815(\uc720\uc9c0\ubcf4\uc218)\uc778\uc9c0 \ub300\uc751 \ud750\ub984\ub3c4\ub85c \uc815\uc758<\/td>\n<\/tr>\n<tr style=\"background: #f7f9fc\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\u2461 \uc2dc\uac04\uc758 \uacbd\uacc4<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc784\uc2dc \uc870\uce58\ub294 \uba87 \uc2dc\uac04 \uc774\ub0b4(\uc6b4\uc601), \uadfc\ubcf8 \uc870\uce58\ub294 \uba87 \uc601\uc5c5\uc77c \uc774\ub0b4(\uc720\uc9c0\ubcf4\uc218)\uc778\uc9c0 SLA\ub85c \uba85\uc2dc<\/td>\n<\/tr>\n<tr style=\"background: #fff\">\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\"><strong>\u2462 \ube44\uc6a9\uc758 \uacbd\uacc4<\/strong><\/td>\n<td style=\"padding: 10px 12px;border: 1px solid #dfe5ee;vertical-align: top\">\uc6d4 \uace0\uc815 \ube44\uc6a9\uc5d0 \ud3ec\ud568\ub418\ub294 \ubc94\uc704\uc640 \ubcc4\ub3c4 \uacac\uc801\uc774 \ud544\uc694\ud55c \ubc94\uc704\ub97c \uad6c\uccb4\uc801\uc778 \uc608\uc2dc\uc640 \ud568\uaed8 \uba85\ud655\ud654<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div style=\"background: #f1f6fd;border-left: 5px solid #0d47a1;border-radius: 0 8px 8px 0;padding: 16px 22px;margin: 22px 0\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #0d47a1\">\uacc4\uc57d \uc804 \uccb4\ud06c\ub9ac\uc2a4\ud2b8<\/p>\n<div style=\"margin: 0\">\n<ul style=\"margin: 0;padding-left: 20px\">\n<li style=\"margin: 6px 0\">\uc9c0\uc6d0 \uc2dc\uac04\ub300(\ud3c9\uc77c \uc5c5\ubb34 \uc2dc\uac04\/24\uc2dc\uac04 365\uc77c)\uc5d0 \ud569\uc758\ud588\ub294\uac00<\/li>\n<li style=\"margin: 6px 0\">\uc7a5\uc560 \ub4f1\uae09\uacfc \ub4f1\uae09\ubcc4 \ucd08\ub3d9 \ub300\uc751\u00b7\ubcf5\uad6c \ubaa9\ud45c\uac00 \uc815\uc758\ub418\uc5b4 \uc788\ub294\uac00<\/li>\n<li style=\"margin: 6px 0\">\uc815\uae30 \ubcf4\uace0\uc758 \ube48\ub3c4\u00b7\ud615\uc2dd, \ub9ac\ubdf0 \ud68c\uc758 \uc5ec\ubd80\uac00 \uc815\ud574\uc838 \uc788\ub294\uac00<\/li>\n<li style=\"margin: 6px 0\">\ubb38\uc11c\u00b7\uc18c\uc2a4 \ucf54\ub4dc \uad00\ub9ac \ubc29\uc2dd\uacfc \uc778\uc218\uc778\uacc4 \uc870\uac74\uc774 \uba85\ud655\ud55c\uac00<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">8. BAP\uc758 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \ud1b5\ud569 \uc11c\ube44\uc2a4: &#8220;\ub098\ub204\uc9c0 \uc54a\uace0 \ub9e1\uae30\ub294&#8221; \uc7a5\uc810<\/h2>\n<p>BAP\ub294 \ub3d9\uc77c\ud55c \ud300\uc774 \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub97c \ud568\uaed8 \ub2f4\ub2f9\ud558\ub294 <strong>\uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \ud1b5\ud569 \uc11c\ube44\uc2a4<\/strong>\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uccb4\uacc4\uc5d0\ub294 \ub2e4\uc74c 3\uac00\uc9c0 \uc7a5\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<div style=\"display: flex;flex-wrap: wrap;gap: 16px;margin: 20px 0\">\n<div style=\"flex: 1 1 260px;background: #f1f6fd;border-top: 4px solid #0d47a1;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #0d47a1;margin: 0 0 10px;font-size: 1.1em\">\u2460 \uc815\ubcf4\uc758 \uc5f0\uc18d\uc131<\/h3>\n<p style=\"margin: 0 0 8px\">\uc6b4\uc601 \uc911 \ud30c\uc545\ud55c \uc7a5\uc560 \uacbd\ud5a5\uc774 \uadf8\ub300\ub85c \uc720\uc9c0\ubcf4\uc218 \uac1c\uc120\uc5d0 \ubc18\uc601\ub429\ub2c8\ub2e4. &#8220;\uc2dc\uc2a4\ud15c\uc744 \uac00\uc7a5 \uc798 \uc544\ub294 \ud300\uc774 \uace0\uce58\uae30&#8221; \ub54c\ubb38\uc5d0 \ub300\uc751 \ud488\uc9c8\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"flex: 1 1 260px;background: #f1f6fd;border-top: 4px solid #0d47a1;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #0d47a1;margin: 0 0 10px;font-size: 1.1em\">\u2461 \uc870\uc815 \ube44\uc6a9 \uc808\uac10<\/h3>\n<p style=\"margin: 0 0 8px\">\uc6b4\uc601 \uc5c5\uccb4\uc640 \uc720\uc9c0\ubcf4\uc218 \uc5c5\uccb4\ub97c \ub530\ub85c \uad00\ub9ac\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4 \uc0ac\ub0b4 \uc870\uc815 \uacf5\uc218\ub97c \ud06c\uac8c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"flex: 1 1 260px;background: #f1f6fd;border-top: 4px solid #0d47a1;border-radius: 8px;padding: 18px 22px\">\n<h3 style=\"color: #0d47a1;margin: 0 0 10px;font-size: 1.1em\">\u2462 \ucc45\uc784\uc758 \uc77c\uc6d0\ud654<\/h3>\n<p style=\"margin: 0 0 8px\">&#8220;\ub204\uad6c \ucc45\uc784\uc778\uac00&#8221;\ub97c \ub17c\uc7c1\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ud488\uc9c8\uc5d0 \ub300\ud55c \ucc45\uc784\uc744 \ud55c\uacf3\uc5d0\uc11c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<p>\ub610\ud55c \uc804\ub2f4 \ube0c\ub9ac\uc9c0 SE\uac00 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc3d\uad6c\ub97c \ub9e1\uc544 \uc18c\ud1b5\uc774 \uc6d0\ud65c\ud558\uba70, \uc624\ud504\uc1fc\uc5b4\uc758 \ube44\uc6a9 \uc774\uc810\uc744 \uc0b4\ub9ac\uba74\uc11c\ub3c4 \ub192\uc740 \ud488\uc9c8\uc758 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 (FAQ)<\/h2>\n<div style=\"margin: 20px 0\">\n<div style=\"border: 1px solid #dfe5ee;border-radius: 8px;padding: 14px 20px;margin: 0 0 12px\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #0d47a1\">Q. \uc6b4\uc601\uacfc \uc720\uc9c0\ubcf4\uc218\ub97c \uc11c\ub85c \ub2e4\ub978 \uc5c5\uccb4\uc5d0 \ub9e1\uaca8\ub3c4 \ub418\ub098\uc694?<\/p>\n<p style=\"margin: 0\">A. \uac00\ub2a5\ud558\uc9c0\ub9cc \ucc45\uc784 \ubc94\uc704\uc640 \uc5f0\uacc4 \uc808\ucc28\ub97c \ub9e4\uc6b0 \uc138\ubc00\ud558\uac8c \uc815\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \uc7a5\uc560 \ub300\uc751 \ub5a0\ub118\uae30\uae30\ub97c \ub9c9\uc73c\ub824\uba74 \ud55c \ud30c\ud2b8\ub108\uc5d0\uac8c \ud1b5\ud569\ud574 \ub9e1\uae30\ub294 \ud3b8\uc774 \ub354 \ud655\uc2e4\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"border: 1px solid #dfe5ee;border-radius: 8px;padding: 14px 20px;margin: 0 0 12px\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #0d47a1\">Q. \uc774\ubbf8 \uc6b4\uc601 \uc911\uc778 \uc2dc\uc2a4\ud15c\uc758 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218\ub9cc \ub3c4\uc911\uc5d0 \ub9e1\uae38 \uc218 \uc788\ub098\uc694?<\/p>\n<p style=\"margin: 0\">A. \uac00\ub2a5\ud569\ub2c8\ub2e4. \uba3c\uc800 \ud604\ud589 \uc2dc\uc2a4\ud15c \ubd84\uc11d\uacfc \ubb38\uc11c \uc815\ube44(\uc778\uc218\uc778\uacc4)\ub97c \uc9c4\ud589\ud55c \ub4a4 \ub2e8\uacc4\uc801\uc73c\ub85c \uc774\uad00\ud558\ub294 \uac83\uc774 \uc77c\ubc18\uc801\uc785\ub2c8\ub2e4.<\/p>\n<\/div>\n<div style=\"border: 1px solid #dfe5ee;border-radius: 8px;padding: 14px 20px;margin: 0 0 12px\">\n<p style=\"margin: 0 0 6px;font-weight: bold;color: #0d47a1\">Q. \uc624\ud504\uc1fc\uc5b4 \uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218\uc5d0\uc11c \uc2dc\ucc28\ub098 \uc5b8\uc5b4\ub294 \ubb38\uc81c\uac00 \ub418\uc9c0 \uc54a\ub098\uc694?<\/p>\n<p style=\"margin: 0\">A. \ube0c\ub9ac\uc9c0 SE\uac00 \ucc3d\uad6c\ub97c \ub9e1\uace0, \uc9c0\uc6d0 \uc2dc\uac04\ub300\uc640 \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uaddc\uce59\uc744 SLA\ub85c \ud569\uc758\ud558\uba74 \uc548\uc2ec\ud558\uace0 \uc6b4\uc601\ud560 \uc218 \uc788\ub294 \uccb4\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<h2 style=\"border-left: 6px solid #0d47a1;padding: 6px 0 6px 14px;margin: 44px 0 18px\">\uc815\ub9ac: \ucc28\uc774\ub97c \uc774\ud574\ud558\ub294 \uac83\uc774 \ucd5c\uc801\uc758 \uccb4\uacc4\ub97c \ub9cc\ub4dc\ub294 \uccab\uac78\uc74c<\/h2>\n<div style=\"background: #f5f7f9;border-left: 5px solid #37474f;border-radius: 0 8px 8px 0;padding: 16px 22px;margin: 22px 0\">\n<div style=\"margin: 0\">\n<ul style=\"margin: 0;padding-left: 20px\">\n<li style=\"margin: 6px 0\"><strong>\uc6b4\uc601<\/strong>\uc740 &#8220;\uc624\ub298\uc758 \uc2dc\uc2a4\ud15c\uc744 \uba48\ucd94\uc9c0 \uc54a\uae30 \uc704\ud55c \ud65c\ub3d9&#8221;<\/li>\n<li style=\"margin: 6px 0\"><strong>\uc720\uc9c0\ubcf4\uc218<\/strong>\ub294 &#8220;\ub0b4\uc77c\uc758 \uc2dc\uc2a4\ud15c\uc744 \ub0a1\uc9c0 \uc54a\uac8c \ud558\uae30 \uc704\ud55c \ud65c\ub3d9&#8221;<\/li>\n<li style=\"margin: 6px 0\">\uc678\uc8fc \uc2dc\uc5d0\ub294 \ubc94\uc704\u00b7\uc2dc\uac04\u00b7\ube44\uc6a9\uc758 &#8220;3\uac00\uc9c0 \uacbd\uacc4\uc120&#8221;\uc744 \uacc4\uc57d\uc11c\uc5d0 \uba85\ud655\ud788 \ud558\ub294 \uac83\uc774 \uc911\uc694<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>\ub450 \uac1c\ub150\uc758 \ucc28\uc774\ub97c \uc815\ud655\ud788 \uc774\ud574\ud558\uace0 \uccb4\uacc4\ub97c \uc124\uacc4\ud55c \ub4a4, \ucc45\uc784 \ubc94\uc704\ub97c \uacc4\uc57d\uc5d0 \ubc18\uc601\ud558\ub294 \uac83. \uc774\uac83\uc774 \uc548\uc815\uc801\uc778 \uc2dc\uc2a4\ud15c \uad00\ub9ac\uc758 \uae30\ubcf8\uc785\ub2c8\ub2e4.<\/p>\n<div style=\"background: linear-gradient(135deg,#0d47a1,#1976d2);color: #fff;border-radius: 10px;padding: 26px 28px;margin: 32px 0;text-align: center\">\n<p style=\"margin: 0 0 8px;font-size: 1.2em;font-weight: bold;color: #fff\">\uc6b4\uc601\u00b7\uc720\uc9c0\ubcf4\uc218 \uccb4\uacc4 \uac1c\uc120, BAP\uc640 \uc0c1\ub2f4\ud558\uc138\uc694<\/p>\n<p style=\"margin: 0;color: #fff\">\uc2dc\uc2a4\ud15c 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