Overview
As global e-commerce continues to grow, customers expect instant support—anytime, anywhere. However, many retailers still struggle to provide assistance outside of business hours, resulting in high cart abandonment rates and lost revenue.
We successfully implemented a 24/7 AI Sales Agent solution that helped a global retail client significantly improve operational efficiency and conversion rates during off-hours.
Challenge
The business reported over 40% of shopping carts abandoned after 9 PM, when human support agents end their shifts. Common customer issues included:
Uncertainty about product sizing
Stock availability inquiries
Delivery time and shipping fee questions
The lack of real-time support led to thousands of missed sales opportunities each month.
Solution
We developed and deployed an intelligent AI Agent with the following key capabilities:
Automatically responds to sizing, stock, and delivery queries
Supports 9 different languages for international customers
Direct integration with Shopify and ERP systems for real-time updates
Continuously learns from user interactions to enhance accuracy
The AI Agent was fully operational on the system within just 3 weeks.
Results
The impact was immediate and measurable:
33% increase in conversion rate during off-hours
2,400 human work hours saved per month
Customer Satisfaction Score (CSAT) improved from 78% to 93%
This solution enabled the business to cut operational costs and tap into new revenue streams previously overlooked.
Technology Stack
Custom-built Conversational AI Platform for retail
Multilingual NLP (Natural Language Processing)
Integration with Shopify, ERP, and CRM systems
Scalable cloud-native infrastructure
Reinforcement learning for ongoing performance improvement
Conclusion
The 24/7 AI Agent is the ideal solution for retail businesses seeking to:
Elevate customer experience
Boost nighttime revenue
Reduce the burden on support teams
Ready to unlock after-hours revenue? Let us integrate an AI Agent into your store in just a few weeks! Contact us today to get started.
