Salesforce CRM provides a diverse infrastructure including software products to help teams connect with customers. It also provides useful and detailed information about customer needs and behavior through in-depth data analysis. By connecting data repositories from different departments, Salesforce provides an overall view of every customer interaction.
Salesforce service at BAP helps businesses handle cases faster by utilizing AI and automation, providing intelligent self-service and personalized customer care processes, while also predicting customer needs through analysis of customer metrics and data. From there, it helps businesses have a more visual perspective and better reach customers.
Improve your Recruitment Operations
Challenge: The number of applications is increasing, but the number of hires is not. The company wants to automate as much of the process as possible. Solution: Implement Salesforce’s Marketing Cloud, SFA, and CRM Results: Catching applicant data within 5 minutes of application, and...
Optimizing Growth: HubSpot to Salesforce Integration
In the dynamic landscape of today’s tech-driven world, the business realm is consistently evolving. When the demand for streamlined operation and sustainable growth is undeniable, powerful platforms like HubSpot and Salesforce can be the game-changer factors. This case study takes you through the optimization...
Renovating the telecommunications system
Challenge: Manual work due to system limitations Customer contact is basically by telephone Multiple contact points due to information fragmentation Progress of construction work is not visible. Actual results are calculated manually and cannot be calculated immediately. The overall picture of the business cannot...