Renovating the telecommunications system

Renovating the telecommunications system


  • Manual work due to system limitations
  • Customer contact is basically by telephone
  • Multiple contact points due to information fragmentation
  • Progress of construction work is not visible.
  • Actual results are calculated manually and cannot be calculated immediately.
  • The overall picture of the business cannot be grasped.


Implement Salesforce’s Marketing Cloud, SFA, and CRM


  • Elimination of manual work in the standard flow
  • Strengthened customer contact points through apps and SNS
  • CRM functionality was expanded to consolidate contact points.
  • Visualization of construction progress / LINE notification available
  • Real-time automatic calculation of actual results
  • Centralized management of business processes