Overview
The client in the automotive industry wanted to improve their sales, reservation, and inventory management processes. The legacy system developed in COBOL could no longer meet automation and scalability requirements. BAP executed a system migration from COBOL to Java to optimize operations, reduce manual errors, and deliver a better customer experience.
Challenges
- The COBOL-based legacy system was difficult to maintain and scale, resulting in high operating costs.
- Sales, reservation, and inventory management processes were manual, time-consuming, and error-prone.
- Fragmented data limited accurate and flexible business decision-making.
- Lack of modern tools for customer interaction (apps, multi-channel customer support systems).
Solutions
BAP implemented a migration to a modern Java-based platform, while also building and integrating new features:
- Vehicle Management System: Comprehensive management of vehicle data, inventory status, and branch distribution.
- Customer Support System: Faster and more professional customer support with centralized customer data to enhance service quality.
- Car Sales Management App (iPad compatible): A sales application enabling showroom staff to manage reservations, payments, and customer care directly from mobile devices.
- Automation & Reporting: Automated reservation and billing processes, with detailed reporting for management.
Implementation
- 2020–2021: Full migration from COBOL to Java, including architecture redesign to ensure performance and scalability.
- 2021–Present: Ongoing system operation, regular maintenance, and continuous feature enhancements to meet evolving customer needs.
Results
- Optimized sales and reservation processes, reducing errors and saving time.
- Improved operational efficiency in inventory and branch management.
- Enhanced billing functionality, accelerating settlement processes and ensuring higher accuracy.
- Better insights into customer data, strengthening customer relationships and improving overall experience.
